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Returns & Privacy Policy

Once you purchase the items from our website, you already accepted our policies, terms already.  Thanks for your kind attention.

 

Privacy Policy

Our policies are established to give a safe and fair environment for our members.We use Secure Sockets Layers (SSL) to encrypt the personal and credit card information provided to us by our customers. This system will secure your online shopping. Additionally, your credit card information will not be fraudulently used by any third party.

 

Returns

 

Please read the terms of sale before buying below. If you buy that means you have read and accepted these terms and conditions:

 

 

For all electronic ciagrettes products:

Once the buyer have this, please note that the buyer cannot return it

 

For all electronic products

This item is fully guaranteed against any defective phycially ( if anything is missing or damaged, firmware is not included) when the customer finds all merchandises upon receipt and notify us by email via Digital-world-online.com immediately

Default sent to the delivery address of the buyer on paypal/Payoneer.Please confirm before buying if that address. If not, the extra expenses that may arise will be provided by the buyer.

All products are inspected before shipment, but we accept the returns up to 14days from the date of receipt for repair or replacement.We do not refund shipping fee on returns that are non-defective. Buyers are responsible for shipping fee when returning the items.

No refunds are allowed if the item is damaged by misuse by the purchaser ( scratches, dings, forced connectors, split screen, the failure of the installation of the firmware / software etc)

 

For all clothes Appeal & others softline products( Like cases, accessories etc)

All items we made inspection before we sent.

Due to the photo taking in website, there are color different between the physical products and product photos.

We accept the return item when we send out the item which is not a buyer's ordered

We accept the return item which a buyer unwanted, but please not that the buyer has to pay the restock fee and admin fee from our information. Or you could contact us at [email protected]

We will only refund once we get the return item of which in good conditions and well packaging ( with tags  if applicable)


 

The reason for returning a defective / return item must be proved by any means (vidoes, photos... )If the package arrives at your home in a bad conditions, please do not accept it, otherwise the Post we do not bear any responsibility  .

 

Seller will NOT be held responsibility for any additional costs(tax)/lost or damage after posting items.

For safety reason,we suggest that you purchase the TRACKING SERVICE for the parcel then you can track it it online.

Only defective product returns will be accepted within 14 days for repair or replacement only. If no replacement available, store credit or refund will be issued.

All products must be returned in the original packaging including all accessories and documentation that shipped with the product. Returns must be packaged appropriately to avoid damage during transit. Product(s) damage during transit will invalidate the rights of returns/ replacement/ repair. We do not accept the returns that a problem is caused by improper use.

* The return has to request within 14days once a buyer received the item

*The buyer can choose refund or replacement. But the buyer has to contact with us previously so that we could help a buyer to find the solutions to fix the problems that the buyer rise these up.

* Services charge we won't make any refund ( including Extra Express courier fee ).

* Digital World Online has rights to ask the buyer to pay back the restock fee + admin fee once the buyer make return request. Please contact with us before the buyer needs to know more information about this

 

About the internet criminal issuse(updated April 2015 Updated)

We are happy to sell the items in DWO platform, however, we find many scammers to steal the items recently. Based on this issue, we contact with police department in different countries to make sure there is no such crimminal happened. 

 

 

For all gift vochers / Coupons:

 

All gift vochers we provide 1-yr duration. Buyer has to pay attention the expired date before you purchase.

 

All gift vochers and coupons are non-refundable. Buyer cannot charge back even the payment is under cost of these vochers / coupons.

 

 

We reserved all rights of usages of  vochers / coupons.

 

 

Updated by April 2015

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