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Terms & Conditions

1.Introduction

 

  • The following Terms and Conditions shall apply to parties living in countries or regions outside China, Hong Kong and Macau using or purchasing items from digital-online-world (hereinafter “the Site”), a website administered by digitalonlineworld Company (hereinafter "the Company"; While using or purchasing items from the Site you are considered to be in agreement to the terms of this document, so you should understand and agree to the following Terms and Conditions before using the Site.

2.How to Order and Delivery

 

  • All buyers in Digital World Online MUST be aged over 18years old
  • when placed the order, in accordance with the Terms and Conditions the Company requires you to first accurately provide your name and address information before ordering and then receive a notification of your ID and password from the Company (member registration).We provide the shipment FREE OF CHARGE in USA, Canada, Europe, Japan and Taiwan areas. Other countries please contact us by email for informed the delivery charge in details.
  • Please take care to prevent discovery and misuse of your member ID and password by a third party. You are considered to have agreed to bear responsibility for all actions taken using your ID and password. In the event that an order could not be delivered even though it was sent to the shipping address you specified, the Company will bear no responsibility. If you would like to have the order re-shipped, then you should pay the actual, full price of the shipping costs, etc.
  • There is a spending limit of USD 5000.00 per one single order. The USD5000.00 limit is calculated from the merchandise sub-total and does not include Shipping and Handling charges.
  • Even though an item was successfully added to the shopping cart, stock may no longer be available by the time your account has been settled, and purchase may not be possible.The contract between you and the Company is considered to be fulfilled when the Company received the payment completion from Paypal.com or the credit card centre. And the company also show the order status from "Pending" to "confirm" so that we will send the goods to our customer accordingly.
  • In the event that one or more items ordered as part of an order are out of stock, the equivalent cost of the out-of-stock items will be deducted from the settlement amount and the order will be shipped without prior notification. Additionally, even if the item comes into stock after the order has shipped, the Company is unable to ship the item as a supplement to your previous order. Please make a new order for the item.
  • Order contents (such as size, color, or quantity) and the shipping address information cannot be changed once the order has been placed. Orders cannot be cancelled or changed in any way once they have been submitted.
  • If the product (s) have alternative style(color, size) can be chosed, please notifiy before place the order. Otherwise the company can have right to take our stock without notification with our customer.
  • Although the Company strives to ship your order within 14-24 days upon the receiption of the payment ( By credit card or Paypal, depending on the contents of the order, the condition of stocks, and the volume of orders, there may be instances where shipment of the order is delayed.)
  • You should investigate the rules and regulations regarding importing into your country, including goods restricted for import, before placing an order. In the unlikely event that an ordered item is not allowed for import into your country or is subject to tax due to its high value, the Company cannot accept responsibility for the item. The Company cannot provide you any refunds or exchanges for the item or cost of delivery.
  • The Company reserves the right to combine multiple orders from the same customer, and ship them together as one unit. Even in the event that this results in shipping and handling fees being levied multiple times, the Company will not refund them.
  • Orders to countries and regions other than Hong Kong will be sent by Hong Kong post services. or international courier services. However, depending on the contents of the order Hong Kong Speedpost / DHL express  may also be used. No matter the country or region, you may not choose the shipping service.

3.Shipping and Handling Charges

 

  • The total amount of ordered merchandise and those charges include the Hong Kong post charges or international courier postage only . Other serivces charges such as insurance fees is not included.
  • In the event that you refuse to accept the delivery of an order, or if an order is returned to the Company after the retention period at the post office has passed after failed delivery attempts, the cost of returning the item to the Company will be deducted from the cost of the items when making the refund, and will not be returned to you. Further, if the cost of returning the item to the Company is more than the value of the items, you must pay that difference to the Company.

4.Payment

 

  • The amount charged to you will be the total sum of the merchandise.
  • The Company accepts payment by credit card( Moneybooker/ bank transfer) and PayPal. For more details regarding payment, please contact directly your credit card company, your debit card company, Moneybooker,Alertpay and PayPal.
  • In the event of a credit card order, please use a credit card that is in your own name. If you use a credit card that is not in your name, the Company may refuse your order(s) without prior notice.
  • All payment settlements will be made in USA/ GBP / Euro dollars.

5.Customs Duties and Export Certificates

  • Orders may be subject to import tax, value tax, customs handling fees, and/or delivery fees in some countries or regions. In this case, you (or the recipient if the merchandise is shipped to someone other than you) should be responsible for the payment of any such taxes or fees.
  • In the event that the delivery of an order is delayed due to complications or processing at customs, the Company bears no responsibility for this situation.

6.Returns and Exchanges

To be eligible for return and/or exchange of merchandise, you must contact the Companywith information regarding the items you wish to return within 14 days of receipt of shipment by e-mail. After contact, the Company will only accept returns of items that the Company has confirmed for return. (Please ship the confirmed return items back to the Company within 14 days.) The Company may not accept a request for a return and/or exchange if you contact the Company after the 14-day period is over, or return the merchandise to the Company without prior notice.

7.Others

 

  • You should immediately log into the Site and amend your personal details if any changes in the information you have registered with the Company, such as name and address details, have occurred.
  • The Company has the right to cancel your registration at any time if you perform any of the following. If your account is deleted, your points are considered to become completely invalid and will not be compensated for.
    • You do not comply with the Terms and Conditions.
    • You have been a nuisance or caused interference or damage to other customers or the Company, or committed any fraudulent acts.
    • You have not placed an order with the Company for over one year.
    • Any other circumstances in which the Company determines that you should be disqualified.
  • Any other circumstances in which the Company determines that you should be disqualified.
  • The Company may suspend this mail-order service if an unavoidable situation arises. In this case, the purchase contract already in effect will continue to apply under these Terms and Conditions.
  • With respect to use of the Site, Hong Kong law is considered to apply in full, and any problems that may arise between you and the Company will be subject to the exclusive jurisdiction of the Count in Hong Kong under relevant Hong Kong business law.
  • The Company will not use the information you registered pursuant to these Terms and Conditions for any purposes other than the sale of its merchandise and provision of merchandise information via website and international mail. If you request deletion or change of any part of such information, the Company will immediately comply with the request.
  • The Company reserves the right to amend these Terms and Conditions as necessary. Even if a part of these Terms and Conditions is deemed to be improper or invalid, these Terms and Conditions are severable, and there will be no effect on the efficacy of other parts of these Terms and Conditions.

 

July, 2013

 

 

 

 


 

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